1. Who we are
Drive Finder UK (the “Service”) is a concierge matchmaking service operated by Uniq Labs Pte. Ltd., a company registered in Singapore (“we”, “us”). We help learner drivers in the United Kingdom find Approved Driving Instructors (ADIs) registered with the Driver and Vehicle Standards Agency (DVSA).
2. What we deliver
For the initial fee of £19 (the “Standard Fee”), we will contact ADIs in your chosen postcode area and endeavour to match you with 2 to 3 verified, available instructors within 7 days of your request.
“Delivery” means we send you at least 2 instructor contact details (name, phone number, email where available, and ADI number) via WhatsApp, with confirmation that we have personally verified their availability.
3. Extended search
If the initial round of instructors are unavailable, we will inform you and offer an extended search for an additional £10 (the “Extended Search Fee”). The extended search covers either:
- Additional ADIs within the same postcode area and neighbouring areas; or
- ADIs further afield if you are willing to travel.
Pricing: The £10 Extended Search Fee is charged upfront for the additional search effort. If the extended search successfully finds you a verified, available ADI, the £19 Standard Fee in Section 2 applies to unlock the matched contact details. If no match is found, only the £10 Extended Search Fee is charged.
The extended search is optional. You are under no obligation to proceed. If you choose not to, no further charges apply.
4. How payment works
Payment is collected by secure card payment via Stripe. You are only asked to pay after we have confirmed available instructor matches for you. No payment is taken at the time of submitting your request.
If we are unable to find any matches within 7 days, you will not be charged.
5. Non-refundable once delivered
Once we have delivered matches per Section 2, the Fee is considered earned and is
non-refundable. This includes cases where:
- You change your mind or decide not to proceed with lessons;
- You are unable to reach an instructor after we provide their contact details;
- An instructor becomes unavailable after we verify them;
- You do not pass your driving test.
If you believe we have materially failed to deliver as promised, please contact us on the WhatsApp thread we used to coordinate your request within 7 days of delivery.
6. No guarantee of lesson outcomes
We are a matchmaking service. We do not teach, schedule, or conduct driving lessons ourselves. All lessons are conducted directly between the learner and the instructor. We make no representation or warranty about instructor teaching quality, lesson availability, test pass rates, or any other outcome once we have completed the match.
7. Instructor relationship
ADIs matched through our service are independent professionals licensed by the DVSA. They are not our employees, agents, or contractors. We do not receive commissions or referral fees from instructors. Any dispute regarding lessons, lesson fees paid to the instructor, or instructor conduct should be raised directly with the instructor and, if necessary, with the DVSA.
8. Your obligations
You agree to provide accurate information in your request. You agree not to use our service to harass instructors or submit fraudulent requests. We reserve the right to refuse service at our discretion.
9. Limitation of liability
To the maximum extent permitted by the laws of England and Wales, our total liability to you for any claim arising out of or related to the Service shall not exceed the total fees you have paid us. We are not liable for any indirect, consequential, or incidental damages.
10. Consumer rights
Nothing in these Terms limits any statutory consumer rights you have under UK law, including the Consumer Rights Act 2015.
11. Governing law
These Terms are governed by the laws of England and Wales. Any dispute shall be resolved in the courts of England and Wales, without prejudice to any mandatory consumer protection rights available to you where you reside.
12. Contact
Questions? Reach out on the WhatsApp thread we used to coordinate your request, or email us at
gavin@uqlabs.co.